RETURNS and EXCHANGES: Store credit only will be extended for all returns (unused and salable condition at our discretion) within 7 days of delivery and accompanied by the original sales receipt, excluding shoes (all shoes are final sale.) THIRTEEN VINTAGE will not be responsible for the return shipping charges. You will not be refunded until the merchandise is returned to the store. If you have any questions please call us at (267)266-9737. All returns must be authorized in advance by obtaining a Return Authorization Number (RA). To obtain an RA, Please email us at firstname.lastname@example.org or call us at 267 266-9737 Please include your name ,address,phone number and order number in your correspondence, along with your reason for returning the item(s). We DO NOT refund the original cost of shipping, and a restocking fee of 20% may apply to returns. Any Items returned without obtaining an RA will be refused and automatically sent back to customer at their own expense.